Everyday service concerns
Repairs and service complaints reach the operational team responsible for the work.
Follow a concern to its team
For Dean of Student Welfare
Every student concern. A clear route to care.
Let students submit concerns, grievances and emergency alerts. See which team is responding and what follow-up remains.
Built around your responsibility
Different needs. The right route to care.
Grievances and follow-up
Students can submit grievances for the university’s designated team to review and respond.
Follow a concern to its teamEmergency assistance
An emergency alert reaches the response team; one fixed designated contact also receives an automated call.
Explore campus servicesYour role in action · illustrative example
Different needs. Distinct routes to a response.
Service complaint
Maintenance or the assigned service team
Grievance
University-designated grievance team
Emergency
Campus response team + designated contact
Illustrative emergency responseStudent raises an alert
A request for urgent help is sent from the student app.
- 01
Student raises an alert
A request for urgent help is sent from the student app.
- 02
Response team alerted
The campus emergency team receives the alert.
- 03
Designated phone rings
One fixed designated contact receives an automated call.
- 04
Campus team responds
University responders provide assistance and coordinate the next action.
Illustrative emergency sequence. Team alerts and the designated call bring the request to attention; they are not a wait-for-approval chain. Campus teams provide assistance; a response time is not guaranteed.
The people behind the operation
Help should be easy to reach before it is urgent.
Health services within reach
Students can book doctor appointments offered by the university.
Participation and campus life
Gym subscriptions and amenity bookings make campus activities easier to access.
Student voices and updates
Bring suggestions, feedback and relevant notices into the campus communication experience.
A university-controlled setting
Care with clear responsibility and appropriate access.
Distinct support routes
Route repairs to service teams, grievances to designated reviewers and emergency alerts to campus responders.
University-controlled access
Detailed student records remain subject to assigned roles and permissions.
Human follow-through
Campus teams provide the response and record updates so authorised staff can review what still needs attention.
People's University
Mr. Sanjay Kumar Singh Rajpoot
Dean Student Welfare
Watch the customer film
The people around your role
Your work connects with theirs.
From your priorities to your campus
Bring your approach to student care. Connect the people behind it.
A personalised 30-minute walkthrough with your team.