Repairs → Service teams
Connect repairs and service issues to the operational team, location and response target.
Platform / Complaints & Maintenance
Connect student complaints to responsible teams, repair updates and resolution records.
- Easy reporting
- Responsible teams
- Recorded resolution
One complaint. A visible response.
A leaking tap. A clear path to repair.
Students report the issue and location. The campus team takes responsibility and keeps the student informed.
Service request · M-203
Hostel A · Room 203
Bathroom tap leaking
Submitted Monday · 9:10 AM
- Submitted9:10 AM · Request received
- AssignedNext in the sample journey
- Work recordedNext in the sample journey
- Outcome sharedNext in the sample journey
Your request is being followed
Request M-203 stays connected to its assigned team.
The team behind the service
Give the work an owner. Keep the student in the loop.
M-203 · Repair and closureIllustrative journey
Plumbing team → Student
Tap washer replaced
11:10 AM · The student receives the technician’s recorded outcome.
In the university’s view
See the backlog. Know who is acting.
24Open requests8 assigned · 16 in progress
5Past response targetIncluded in the 24 open
36Resolved this weekMonday–Sunday sample period
Illustrative service snapshot. Open work is a current count; resolved work uses the stated week.
| Request / issue | Location | Owner | Target | Status |
|---|---|---|---|---|
| M-203 · Leaking tap | A-203 | Plumbing team | Mon · 12 PM | Outcome shared |
| M-204 · Light fault | B-108 | Electrical team | Mon · 2 PM | In progress |
| M-205 · Door repair | C-102 | Maintenance | Sun · 5 PM | Target passed |
Explore an overdue request and its next action
M-205 · Overdue request follow-upIllustrative journey
Hostel administrator
Door repair · C-102
Target: Sunday, 5 PM. This request is one of the five past target.
Different issues. Appropriate handling.
Maintenance and grievances. Routes that fit the issue.
Grievances → Designated handlers
Student concern → designated welfare or grievance handler → recorded response. Keep this route separate from the maintenance work queue, with access assigned to the relevant users.
University service rules
Agree categories, response targets, escalation ownership and closure or reopening rules.
Make student support easier to follow through.
Walk through a complaint, the team response and the student’s repair update.